Delivery & Returns

UK Shipping Information

Standard Delivery - Royal Mail 48 (2-3 working days): £3.95

Standard Delivery - Royal Mail 48 ( 2-3 working days)
Expedited delivery - Royal Mail 24 or Parcelforce Express 24 (1-2 working days): £5.95

Expedited delivery - Royal Mail 24 or Parcelforce Express 24 (1-2 working days): FREE for orders over £100

*Excluding bulky items such as surfboards, pellet bags etc. For these items delivery or collection options and charges will be shown at checkout.

For UK mainland addresses we can send boards, however Isles and remote areas may not be possible. Please contact us in this case before placing an order.

We use Royal Mail and Parcelforce and DX as our carriers.

Dispatch

We aim to dispatch your order within one working day of it being placed, subject to stock levels. If there is going to be a delay for any reason we will let you know. We are not able to dispatch on bank holidays

Returns

If you are unhappy with your items for one reason or another than we offer you 30 days to return the goods at your own cost, in the original condition as received.

Please contact us before returning the goods with your reason for returning, we will then offer replacement goods or a full refund. See our terms and conditions for more details.

We will email you to let you know when we have received back your order, from this date it will take between 3-7 working days for the refund to go back into your account.

Returns Instructions
Returns Address:

Bison Distribution
Unit 11
69 Sisna Park
Plymouth
Pl6 7AE

Please make sure to add a note to your return with your details and reason for returning.